Frequently Asked Questions

Below is a list of some of the most Frequently Asked Questions (FAQs) we receive. If the question you have is not answered here, please get in touch by clicking on Contact Us.

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Our regulatory obligations only allow us to issue one unit certificate per unit achieved and one qualification parchment for each qualification achieved by a learner. If we do need re-issue a certificate or parchment, the original is no longer valid. Multiple copies of the same certificate cannot be issued. 

For further information please download our Policy regarding candidate certificates including corrections and reissues.   Alternatively, you can contact our Customer Service Team on +44 (0) 116 2634700 or info@nebosh.org.uk

Related Questions

What is the cost of a replacement certificate?
My certificate has been lost or stolen, can i get a replacement?
My certificate has been damaged, can i get a replacement?
How do i make a request for a replacement or amended unit Certificate or Qualification Parchment?

The Enrolment periods for NEBOSH Diplomas starts from the date you enrol, this is usually the date of your first assessment. Upon completion of your first successful unit, your enrolment start dates then becomes the date of the first successful unit. This unit is then valid for 5 years. 

Should you be unable to complete your qualification within a five year period, you will be able to apply for an extension to a unit’s validity period, through your Learning Partner, if you meet the following criteria:

• the enrolment period must be active and the learner must have a least one unit with a ‘Pass’ status. The application must be received by NEBOSH no later than 20 working days before the unit is due to expire but no earlier that 12 months before the unit is due to expire

• a timetable for completion of the qualification must be included.

• supporting evidence must be provided which shows why the learner was unable to complete the qualification and needs an extension to the validity period of a unit(s) eg, medical evidence.

For full details please refer to the Enrolment Policy for NEBOSH Diploma Level Qualifications or alternatively, you can contact our Customer Service Team on +44 (0) 116 2634700 or info@nebosh.org.uk

Related Questions

What is Unit Validity?

 

To apply for a Reasonable Adjustment you will need to do so via your Learning Partner.

Reasonable Adjustment

It is important that you discuss your requirements with your Learning Partner to ensure that the most appropriate adjustment is applied to meet your needs. Your request will need to be made in line with our Policy and Procedure for Access Arrangements, Reasonable Adjustments and Special Consideration

If your request requires a physical change to the examination script, your Learning Partner will need to ensure that the request is received prior to the examination closing date.

 

It may be possible for you to change your examination venue, provided it is before the published closing date for that examination and your learning partner is able to accommodate you for your examination at an alternative venue.

You will need to contact your learning partner, to discuss your requirements. If the published closing date has passed or your request cannot be granted you may be entitled to a refund. For more information on our Refund Policy and Procedure, click here or Alternatively, you can contact our Customer Service Team on +44 (0) 116 2634700 or info@nebosh.org.uk

Related questions

Due to unforeseen circumstances I was unable to attend a NEBOSH examination. Is it possible for my examination registration fee to be refunded?

Can I transfer my registration fee to another sitting?

 

NEBOSH learners are not permitted to remove their examination question papers from the examination room.

For security reasons and to meet regulatory requirements, we do not issue electronic copies of NEBOSH Unit Certificates or Qualification Parchments.

If you would like your NEBOSH qualification verifying, this is a service that we do offer. 

To request a  letter of verification to you will need to email our Customer Service Team at info@nebosh.org.uk. A scanned copy of the letter can be provided by email and if you would also like a copy of the letter by post please include your current address.

Related questions

How can I tell if a unit certificate, qualification parchment or a unit result notification is genuine?
How do I check if a person holds a NEBOSH qualification?
How can I verify a persons certificate or parchment?
How do I make a verification request?

 

Prior to registering to undertake a NEBOSH examination or enrolling on to the National or International Diploma your Learning Partner will ask you for formal identification. For example; passport, driving licence or identity card.

Unless formally requested NEBOSH will issue Unit Certificates and Parchments using the European naming format. In cases where another naming format is preferred, learners must advise their Learning Partner when registering to sit their examination.

Changes to the naming format can be made up to 10 days after the result notification date. Any requests made after this time will incur a fee.

Below is an example of the international naming formats NEBOSH is able to undertake.

Title Mr
First Daniel
Surname/family     Peterson

 

International Naming format How your name will show on your certificate and/or parchment
European Daniel Peterson
Chinese
Korean
Malaysian
Chinese
Myanmar
Vietnam
Indonesian
Daniel
Indian V1 Daniel S/O Peterson
Indian V2 P Daniel

 

Further information regarding the re-issuing of Certificates can be found by clicking here.

 

Learners do have the opportunity to improve their overall grade by re-sitting the examinations/assessments of our unit-based qualifications. However, learners must inform NEBOSH in writing of their intention to re-sit a unit within one month of the date of issue of the result notification for the final successfully completed unit. After this date the original mark will stand and the Qualification Parchment will be issued to you.

If you do notify us that you wish to better your grade, your Qualification parchment will not be issued therefore it is important that once you have re-taken unit/s of a qualification for the purposes of improving an overall grade,  that you inform NEBOSH in writing of your decision to now complete the qualification and receive your qualification parchment.

Related Questions

 

If I re-sit a unit to achieve a higher mark, will this affect the grade of a NEBOSH qualification I took in the past?

 

No, you will be required to show countersigned evidence from a Learning Partner that you meet the competencies required for Diploma level qualifications.

NB: Information provided is offered in good faith and should not be taken to imply eligibility, recognition or acceptance of NEBOSH qualifications to be offered to learners aged under 19 or to be accepted for a pre-19 funding scheme.

Eligibility and funding is normally assessed on a case-by-case basis and may vary according to individual, provider, local and national circumstances and scheme-specific eligibility criteria. Please contact the relevant Learning Partner and/or government agency for the latest information regarding eligibility criteria, which are subject to change.

NB: It is the responsibility of maintained schools and academies to check the suitability and eligibility of qualifications offered on school premises or during school time or school-funded activities with the relevant local authority and/or national education department (England, Wales, Northern Ireland and Scotland).

No liability is accepted by NEBOSH for information provided by external websites or for any decisions made on the basis of information given here.

Yes, providing the following conditions are met:

  • the learner is studying with a NEBOSH-accredited Learning Partner (e.g. FE college or private training provider)
  • NEBOSH receives written confirmation from the provider that all activity undertaken by learners under 19 related to the NEBOSH qualification will take place outside school premises and outside school hours and outside any other school-sponsored or funded activities
  • This includes tuition, private study, sitting written examinations, undertaking practical assessments or any other activity related to the NEBOSH qualification.

This confirmation is required because NEBOSH qualifications are not eligible or funded for use in maintained schools or academies, so our understanding is no activity related to the qualification including examinations can normally take place at school or during school time or as part of any other school-sponsored activities.

NB: It is the responsibility of maintained schools and academies to check the suitability and eligibility of qualifications offered on school premises or during school time or school-funded activities with the relevant local authority and/or national education department (England, Wales, Northern Ireland and Scotland).

No liability is accepted by NEBOSH for information provided by external websites or for any decisions made on the basis of information given here.