Covid-19 update: Caring for our learners, Learning Partners and employees
Friday, 20 March 2020
FAQs and message from the CEO.
As COVID-19 affects more people around the world, my thoughts go out to anyone who has been affected. It is now that the ‘health’ part of NEBOSH comes to the fore.
We will be doing everything we can to protect and preserve the health of our learners, Learning Partners and employees whilst trying to adopt a ‘business as usual’ approach as far as is practicable. I will not add to the excellent advice and guidance already issued by organisations such as the World Health Organisation but will address the measures we are taking to support our stakeholders.
Our Learning Partners – the organisations that are accredited to deliver training towards NEBOSH qualifications – are based in over 130 countries around the world. It is therefore inevitable that they will follow different guidance and procedures as appropriate to their country or region. They may choose to:
- Cancel or postpone training or examinations.
- Offer learners alternative arrangements. For example, online or distance learning.
For anyone whose training or examinations are affected please refer to the FAQ section below for further information. This will be regularly monitored and updated so please continue to refer back to this page.
Of course, NEBOSH could not operate without its team of wonderful employees and we have enabled all of our workforce to work from home during the COVID-19 situation. This means that our Customer Experience team will no longer be contactable by phone. Instead, please use the contact details provided at the bottom of this page and we will continue to provide you with the excellent customer support you expect from NEBOSH.
NEBOSH Chief Executive
Frequently Asked Questions
Updated: 17 March 2020
- I have an upcoming exam. Will it still go ahead?
If your examination is due to take place in a country or region where restrictions are in place, NEBOSH will follow local guidelines and your examination will not go ahead. Please contact your Learning Partner for further confirmation and ongoing arrangements.
If you are in an area where restrictions have not been introduced then please contact your Learning Partner for their individual arrangements, if any.
- My exam has been cancelled. Will I get a refund?
We will not automatically refund learners. Instead, your registration will be deferred to an alternative sitting after any restrictions have been lifted. We will work alongside our Learning Partners to ensure learners can sit their examinations as soon as possible.
- Will I still receive my results on time?
At the time of writing we intend to issue all results as planned. We will continue to work closely with our examiners, Learning Partners and suppliers to deliver results on time.
- I’m due to start NEBOSH training soon. Will it still go ahead?
It is likely that face-to-face learning may be affected. Please contact your Learning Partner to confirm their specific arrangements.
Many of our Learning Partners also offer online or distance learning. If this is a mode of study you would like to undertake you can search for a Learning Partner.
- I am a Learning Partner. Can I still set up examinations?
If you are requesting examinations in an affected area NEBOSH is unable to set up exams until local restrictions are lifted. We will continue to adhere to local government guidance throughout this situation.
If there are no local restrictions you can request examinations as normal.
Still got a question? Our Customer Experience team is here to help:
- Email us: firstname.lastname@example.org
- Live chat: use the chat box on the bottom right hand corner of our website.