COVID-19 update: Caring for our learners, Learning Partners and employees
Tuesday, 12 May 2020
FAQs relating to COVID-19
As COVID-19 affects more people around the world, my thoughts go out to anyone who has been affected. It is now that the ‘health’ part of NEBOSH comes to the fore.
We will be doing everything we can to protect and preserve the health of our learners, Learning Partners and employees whilst trying to adopt a ‘business as usual’ approach as far as is practicable. I will not add to the excellent advice and guidance already issued by organisations such as the World Health Organisation but will address the measures we are taking to support our stakeholders.
Our Learning Partners – the organisations that are accredited to deliver training towards NEBOSH qualifications – are based in over 130 countries around the world. It is therefore inevitable that they will follow different guidance and procedures as appropriate to their country or region. They may choose to:
- Cancel or postpone training or examinations.
- Offer learners alternative arrangements. For example, online or distance learning.
For anyone whose training or examinations are affected please refer to the FAQ section below for further information. This will be regularly monitored and updated so please continue to refer back to this page.
Of course, NEBOSH could not operate without its team of wonderful employees and we have enabled all of our workforce to work from home during the COVID-19 situation. This means that our Customer Experience team will no longer be contactable by phone. Instead, please use the contact details provided at the bottom of this page and we will continue to provide you with the excellent customer support you expect from NEBOSH.
Frequently Asked Questions
Updated: 1 September 2020
- Has NEBOSH cancelled the June Certificate and July Diploma standard date exams?
The health and safety of our learners and Learning Partners is our priority. For this reason we have made the decision to postpone the June Certificate standard date examinations and the July Diploma examinations.
We have now planned re-arranged dates for all qualification units and you can find an update on all units here.
- Can I take my exam online?
We have introduced open book examinations (OBE) for units NG1, IG1, NGC1 and IGC1 only. OBEs enable learners to sit their examination from a safe location of their choosing and access the examination paper from NEBOSH’s online examination platform. The first OBE took place on 6 August with further dates added for 28 October and and 2 December 2020. Further information and resources are available here.
NEBOSH Safety Simplified, NEBOSH HSE Introduction to Incident Investigation or the NEBOSH HSE Certificate in Health and Safety Leadership Excellence are available for both online study and assessment.
I have an upcoming exam. Will it still go ahead?
Please refer to this page for an update on all examinations and assessments.
If your examination is due to take place in a country or region where restrictions are in place, NEBOSH will follow local guidelines and your examination will not go ahead. Please contact your Learning Partner for further confirmation and ongoing arrangements.
If you are in an area where restrictions have not been introduced then please contact your Learning Partner for their individual arrangements, if any.
- My exam has been cancelled. Will I get a refund?
We will not automatically refund learners. Instead, your registration will be deferred to an alternative sitting.
- Will I still receive my results on time?
At the time of writing we intend to issue all results as planned. We will continue to work closely with our examiners, Learning Partners and suppliers to deliver results on time.
- I’m due to start NEBOSH training soon. Will it still go ahead?
If you have already registered for a course that involves face-to-face learning your course may be affected. Our Learning Partners are working hard to find alternative solutions during this period of uncertainty. If you haven’t already been contacted by your Learning Partner we recommend that you contact them as they may have alternative modes of study that will allow you to continue with your studies whilst following local Government guidelines.
If you are looking to start your learning journey and yet to select a Learning Partner many of our Learning Partners do offer online or distance learning. You can search for one on the ‘where to study’ section of our website.
I have received my results and would like to submit an Enquiry About Result.
NEBOSH is currently still accepting Enquiry About Result requests, however payment can only be taken via a bank transfer. To submit your request please refer to the Enquiry About Results policy. On receipt of your request a member of our Customer Experience Team will contact you with details on how to make payment.
Unfortunately, the impact of COVID-19 has meant that we have had to change the way we work and some of our processes are taking longer than normal, including our Enquiry About Results procedure. Please accept our apologies for any delays to your Enquiry About Result. Our Customer Experience team is working hard to release your final results as quickly as possible.
I have recently completed my qualification; will I still receive my certificate and parchment?
Distribution of documents has become increasingly difficult due to office closures and, in some cases, NEBOSH is unable to despatch certificates and parchments. We are working hard to send learners their certificates and parchments as soon as possible although there may be delays.
Where we have been advised by the Learning Partner that their offices are closed and are unable to accept delivery we have no option but to delay sending certificates and parchments. Please be assured that we will make sure that all documents will be printed as a priority once we and the rest of the world is in recovery from this situation.
In the meantime, you can use your unit result notification letter (URN) to confirm your successful achievement and NEBOSH is happy to validate these documents as we would do for certificates and parchments. If you have an organisation that is currently waiting for a copy of your certificate for recruitment or visa purposes please contact our Customer Experience team who will be able to provide you with a verification of your unit result notification letter (URN). Please send any requests to email@example.com.
- I may not be able to complete all of my qualification before my units expire. Can I apply for an extension?
NEBOSH has received approval from our regulator the SQA to consider unit validity extension requests from learners studying our Certificate level qualifications.
We recognise that, in some cases, extenuating circumstances – such as COVID-19 - may prevent learners from completing all their qualification units in the specified timeframe. Our new Certificate Unit Validity Extension Policy outlines the criteria for accepting requests for extensions and the associated supporting documentation we require. Please note that all requests will be considered on a case-by-case basis.
You can view the Certificate Unit Validity Extension Policy here.
We also have an existing policy for Diploma learners who may wish to apply for a unit validity extension. You can find this policy here.
- I am a Learning Partner. Can I still set up examinations?
If you are requesting examinations in an affected area NEBOSH is unable to set up exams until local restrictions are lifted. We will continue to adhere to local government guidance throughout this situation.
If there are no local restrictions you can request examinations as normal. Please refer to the Learning Partner area of the website and our email communications for detailed updates.
Still got a question? Our Customer Experience team is here to help:
- Email us: firstname.lastname@example.org
- Live chat: use the chat box on the bottom right hand corner of our website.