NEBOSH sends Award and Certificate Level certificates and parchments by recorded delivery in the UK and by trackable delivery to overseas locations in board-back envelopes to ensure they are received by the Learning Partner and to avoid damage.
Please note, unit certificates are no longer issued for Certificate level qualifications, learners will receive one parchment on completion of the full qualification.
NEBOSH send Diploma Level certificates and parchments directly to learners whose postal address is in the UK via Royal Mail and for learners whose addresses are outside of the UK directly to their learning partner.
NEBOSH recommends that Learning Partners send original and replacement certificates to learners via a trackable delivery service.
Original certificates are normally sent out within 20 working days of the date on the relevant Unit Result Notification letter. Please wait until this timescale has elapsed before contacting your Learning Partner or NEBOSH.
However, if Learners/Learning Partners fail to inform NEBOSH within 40 working days of the URN letter issue date that they have not received their certificate/parchments they will be charged for replacing a certificate claimed not to have been received.
NEBOSH will not accept any liability for certificates lost in transit between Learning Partners and Learners or once they have been received by learners. In such cases requests for replacements certificates will not be processed without payment being received in full with a completed request form.
Where damaged or incorrect certificates are returned to NEBOSH for replacement it is recommended that learners and learning partners return them via a trackable delivery service. NEBOSH will not accept any liability for original certificates returned to NEBOSH by Learning Partners or learners that are lost in transit.
For more information see our Policy regarding candidate certificates including corrections and reissues.