Overview

Are you looking for an exciting new opportunity, which offers a great working environment and benefits, then we are the company for you!

We are seeking to recruit an experienced Customer Experience Manager reporting directly to the Head of Customer Experience. You will be working in a dynamic environment, with the key focus of the role being to lead the Customer Experience Team who are

responsible for dealing with incoming enquiries via email, telephone and managing interaction with Learning Partners, Learners and Employers. You will operate and monitor assessment program control systems for effective tracking of external deadlines.

This role will involve coaching the team to develop and maximise their potential, motivating and leading the Team Leaders to ensure NEBOSH customers receive a consistent and professional service, whilst adhering to and continually looking for improvements to our processes and procedures.

You will contribute to our NEBOSH strategy in "Best in Customer Support and Management’, and you will do this by providing support and guidance to Learners and Learning Partners on our products and services.

Who we are:

We were founded in 1979 and arean award-winning global organisation and we are passionate about delivering health, safety and environmental qualifications. We do not deliver courses; we develop syllabuses for qualifications and set methods of assessment, such as examinations and practical coursework. Courses are delivered by our accredited Learning Partners.

It is essential that the post holder can demonstrate the following, but not limited to:

  • Proven leadership and management experience
  • Great people skills
  • Positive can-do attitude
  • Experience in Complaints Management
  • Experience of managing and working with processes that have key milestones that must be achieved before completion
  • Knowledge of GDPR and PCI
  • Experience of working within a Quality Management System, preferably BSI ISO 9001

You will have:

  • Organisational, planning and prioritising skills
  • Excellent written and verbal communication skills including report writing ability
  • Ability to build and develop relationships both internally and externally
  • Analytical and problem-solving skills with a good eye for detail
  • Collaborative working skills

Why choose a career with NEBOSH?

We like to let our employees know that we appreciate their hard work by offering competitive salaries and performance development reviews so that we can monitor your career progress. On top of that, we offer the following benefits:

  • Salary is in the region of £33,000 - £35,000 per annum
  • 25 days holidays raising to 28 with length of service
  • Private health insurance
  • Cash Plan
  • Life assurance 3 times your salary
  • Employee Assistance programme scheme from day one
  • Group personal pension plan with a 10% employer contribution
  • Work Recognition Scheme
  • Discretionary bonus

Full job description is available here.

To apply please send in a covering letter outlining your suitability for the job role and your c.v. to recruitment@nebosh.org.uk.

Closing date is: 24 March 2020