Join NEBOSH, the world’s leading provider of health and safety qualifications, at an exciting time. We looking for peoplewho will support us to deliver the very best service.
Over 50,000 people from more than 130 countries take a NEBOSH qualification each year. They study with our network of over 600 learning partners. And with your help we’ll ensure that every one of them receives exceptional customer service.
Whilst experience would come in useful, we’re most interested in whether you’ve got the enthusiasm and people skills to maintain NEBOSH’s reputation as a global leader in our industry.
As a member of our fun, friendly and fast-paced team, you’ll use your excellent communications skills to support a huge range of people from across the world.
Members of our team have gone on to work on business improvement projects and in other departments within the organisation. We have a number of permanent and fixed term positions available.
What you will be doing:
·Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
·Processing and maintaining high volumes of personal and sensitive data;
·Building relationships and working closely with NEBOSH Learning Partners;
·Working closely with colleagues;
·Ensuring directorate KPIs are achieved
·Playing an integral part of a Learners experience with NEBOSH
·Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
·Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.
Our ideal candidate will have the following experience but it is more important to us our team members have the right attitude so we are willing to train if you are willing to learn;
·Experience of dealing with customer enquiries using multiple platforms such as; social media and web chat
·Experience of building and maintaining relationships with our customers
·Working on your own and as a team to meet key deadlines
·Experience in working in a fast paced environment with daily deadlines and peak periods.
·Experience in processing high volumes of data accurately and in line with legislation.
·Excellent IT skills, including Word, Excel, Outlook
Key skills for the job:
·Confident telephone manner and able to respond positively during difficult conversations.
·Ability to use initiative to find solutions to a problem
·Takes ownership of enquiries to resolution
·Ability to prioritise workload and has a calm manner during busy periods.
·Listens to the customer to identify their needs to find the best solution/resolution.
·Attention to detail to ensure accuracy
·Ability to follow work instructions and look for continuous improvements on how we do things
What we offer:
Working week: 35 hours Monday – Friday
You will be based in office in Leicestershire (close to Fosse Park and M1)
Starting salary £19,000.00
25 days’ annual leave
Generous pension scheme
Healthcare and cash plan
Death in service
How to apply
Review the full Job Specification click here
·A covering letter
Applications close on 10 January 2020