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IT Services Manager

NEBOSH is a global leader in health, safety and environmental qualifications.  Courses leading to NEBOSH qualifications attract around 50,000 candidates annually and are offered by over 600 course providers, with exams taken in over 120 countries around the world.

We are seeking to recruit an IT Services Manager who will be responsible for delivering a highly available, innovative, secure and customer focussed IT service to support the business strategy and vision.  The role manages the infrastructure and services via an outsourced 3rd Party and will be responsible for leading and managing a small team.    There are approximately 110 users with a small server farm. 

An ITIL maturity assessment has been done by a 3rd party and the successful applicant will be responsible for the actions arising from this assessment.

It is essential that the post holder can demonstrate the following, but not limited to:

  • Experience of a similar customer facing role such as a Technical Service Delivery Manager or an IT Manager that has outsourced Infrastructure
  • Proven leadership and management skills
  • Knowledge and understanding of IT best practices relating to IT Services
  • Experience in an environment where LAN/WAN/Hosting and Servers are outsourced but desktop services, builds and 2nd line support are not
  • Ability to provide hands on support when necessary
  • Experience of writing reports and specifications
  • Ability to be flexible and adaptable

Keys skills will include:

  • Organisational, planning and prioritising skills
  • Analytical, problem solving and decision making skills
  • Ability to manage conflicting priorities and deadlines and multi-task
  • Excellent written and verbal communication skills
  • Analytical and problem solving skills
  • Collaborative working skills
  • Influencing and negotiation skills

Salary will be circa £37,000 based on qualifications and demonstrable experience.  In addition we offer private health insurance, life assurance, a group personal pension plan and discretionary bonus. 

Please apply to recruitment@nebosh.org.uk with a CV and covering letter demonstrating how you meet the job requirements and indicating your salary expectations.  Please quote reference number: ITSM on your application.

Closing date is:  31st October 2017