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I havenít received my Unit Certificate/Qualification Parchment

NEBOSH sends certificates by recorded delivery in the UK and by track able delivery to overseas locations in board-back envelopes to ensure they are received by the accredited course provider and to avoid damage.  NEBOSH recommends that accredited course providers send original and replacement certificates to candidates via a track able delivery service.

Original certificates are normally sent out within 20 working days of the date on the relevant Unit Result Notification letter.  NB: Please wait until this timescale has elapsed before contacting your accredited course provider or NEBOSH.

However, if candidates/accredited course providers fail to inform NEBOSH within 40 working days of the URN letter issue date they will be charged for replacing a certificate claimed not to have been received.

NEBOSH will not accept any liability for certificates lost in transit between accredited course providers and candidates or once they have been received by candidates.  In such cases requests for replacements certificates will not be processed without payment being received in full with a completed request form.

Where damaged or incorrect certificates are returned to NEBOSH for replacement it is recommended that candidates and accredited course providers return them via a trackable delivery service.  NEBOSH will not accept any liability for original certificates returned to NEBOSH by accredited course providers or candidates that are lost in transit.

For a copy of our policy regarding candidate certificates including corrections and reissues, please click here.